# Prepaid AI credits

Incele uses **one-time prepaid credits**, without monthly or recurring subscriptions. Each workspace has its own wallet. Newly created workspaces start with zero credits, including workspaces created by an agent.

## Buy credits

Use Buy credits in the dashboard. Configured packs are 500, 1000 and 5000 credits; the checkout displays the current price and currency. The 500-credit pack is configured at USD 10. Development uses separate Stripe sandbox prices and credentials.

Credits are credited after the verified payment webhook succeeds. A successful redirect alone does not credit a wallet. Repeated payment events must not grant credits twice. Credits do not expire under the current prepaid policy.

## Metered use

The platform reserves sufficient wallet and actor quota credits before a metered AI operation. Successful operations settle reservations; failed operations release them. Insufficient credits stop the operation. Credits cannot be transferred simply by changing the selected workspace or creating another workspace.

Current configured costs include product chat, routine chat and face analysis. Image input and higher-thinking modes can change the charge. Consult the dashboard's current cost display before use. External integrations do not bypass credit accounting, validation or viewer quotas.

## Refunds and adjustments

Refund webhooks reverse the corresponding purchased credits. If already-used credits exceed the remaining balance, the wallet can show credit debt and AI use is blocked until enough credits are purchased. Admin can make audited manual credit adjustments. Contact the team for payment or balance questions.