Connections, integrations and workspace approval

Use Incele integrations to connect stores, automate workspace management, or add customer messaging. Each connection type has its own authorization and data boundary.

Choose a connection type

Connection	Purpose	Credential boundary	Setup
Shopify app	Store catalogue and storefront AI assistant	Shopify session plus explicit Incele owner approval	Shopify guide
ikas app	Store catalogue and storefront AI assistant	ikas session plus explicit Incele owner approval	ikas guide
Trendyol / Hepsiburada	Seller catalogue, questions, read-only orders/returns and approved listing updates	Workspace-owner credentials and granular permissions	Marketplace guide
Account API key	Server-to-server management	Scoped account bearer key; explicit workspace for workspace operations	API guide
OAuth / MCP	Approved agent management	Scoped OAuth grant for the authorized environment	Agent guide
Telegram / WhatsApp	Customer conversations	Workspace-owned business messaging identity	Messaging guide
HTML widget	Embed the public shopping assistant	Public workspace ID; independent visitor capabilities	Chatbot guide

Storefront scripts contain public installation context, never an account or administrator API key. Business messaging identities do not become customer browser sessions or workspace members.

Connect a store

Open Incele from your store's application dashboard. Create a connection link, continue to Incele, select an active workspace you own, and approve. Return to the store app to monitor sync and activate the storefront assistant.

A connection belongs to a specific provider installation and workspace. The server verifies current ownership on management requests. Losing ownership, disabling the workspace or revoking authorization takes effect even if an old browser token remains.

Manage account connections

Open Integrations to refresh connection status, view the associated workspace, reconnect or disconnect. Refreshing connections does not save unfinished chatbot settings or API-key dialog fields. Select the intended workspace before reconnecting.

Disconnecting stops the current store's chatbot and synchronization. Its paid credits and receipts stay with the original workspace. Products supplied by another active connection are retained. Uninstall in the store dashboard if you also want to revoke provider authorization.

Automate with account tools

Create an API key with the minimum required permissions, or approve a compatible MCP client's OAuth request. A key is shown once. Store it on your server and revoke it when no longer needed.

Account operations and workspace operations have different targets. Never choose the first workspace implicitly. Read the generated API and tool reference for operation names, permissions and input schemas. Native store-app routes are private application contracts and are not interchangeable with scoped external API operations.

Understand shared data and separate billing

A workspace's catalogue, questions, chatbot design and AI instructions can support several experiences. Paid credits remain source-restricted: Incele, Shopify and ikas each have their own balance. Free/promotional credits are shared and spent first, once. See credits before buying a pack.

Connect a marketplace seller account

Select the intended workspace, then open Integrations → Marketplaces. Marketplace seller connections use explicit per-capability permissions and opt-in automatic replies with required seller instructions. They are separate from Shopify/ikas store apps and from account API keys. See setup, source authority, AI credits and delivery states.